No longer just a cost center but a mighty tool for growth
Retention
up to 30%
for the first month/relative to the previous number
up to 40%
LTV
up to 40%
LTV
Retention
up to 30%
for the first month/relative to the previous number
5% increase in customer retention rates can result in a 25−95% boost in revenue acc. to Harvard Business Review
cac
up to 20%
cac
up to 20%
Delighting users with your product, now they'll adore your support
A common case for startups:
You don’t have time
for life
You spend hours responding to clients and supervising a team, 7 days a week. While deadlines for other key tasks are being missed.
You’re wasting the money
Starting a support department with a lack of experience is too costly and time-consuming. Long time you’re overpaying for new users.
You’re losing customers
The team isn’t able to give proper attention for each request on time, users become frustrated by service and leave.
And what does a great support team do?
For startup teams
Frees up team resources
Increases retention and LTV
Reduces marketing costs
Adds a sales tool
Brings insights for development
For users
24/7 access
Fast and accurate answers
Participation in product evolution
How we help startups to build a strong support service
hire and train
people
set up operations and processes
create knowledge bases
implement kpi
and standards
and standards
manage
teams
teams
Why choose us
Experience
and expertise
The founders of Unicorn Support have decades of experience. We know all about the challenges of creating a support team and know how to do it right
This means that the support staff will work with maximum engagement only with you
Outstaff
The support team will be managed by a manager assigned to your company
dedicated Manager
Experience
and expertise
The founders of Unicorn Support have decades of experience. We know all about the challenges of creating a support team and know how to do it right
This means that the support staff will work with maximum engagement only with you
Outstaff
The support team will be managed by a manager assigned to your company
dedicated Manager
We believe that wisely built customer support increases the chances for success
FAQ
Unicorn Support specializes in providing comprehensive customer support solutions. Our services include setting up and managing support teams, training staff in customer service excellence, and implementing effective support strategies tailored to your business needs.
Our team of experts will assess your current customer service processes and implement strategies to enhance efficiency, improve client satisfaction, and increase customer loyalty. We focus on creating a personalized experience for your customers, leading to higher retention and revenue growth.
- Absolutely! We cater to businesses of all sizes, from startups to large corporations. Our solutions are scalable and customizable to fit the unique needs of each client.
The partnership process begins with a consultation to understand your business needs. We then propose a customized plan, followed by the implementation of our services. Ongoing support and adjustments are made as necessary to ensure optimal performance.
We maintain high standards by employing experienced professionals, conducting regular training, and using the latest tools and technologies in customer support. Regular feedback and performance reviews help us continually refine our services.
Yes, we pride ourselves on our ability to seamlessly integrate with a variety of business systems and platforms, ensuring a smooth transition and minimal disruption to your operations.
Our dedication to creating a 'Value Center' rather than just a support team sets us apart. We focus on adding value to your entire operation, not just solving immediate customer issues.
Our partners say..
U-Support has been a game-changer for our company. As the sole founder, managing customer support was a significant challenge, but U-Support built and now manages an efficient support system for us. This has greatly eased my workload and allowed me to focus on driving the growth of our company. Their innovative approach and dedication have created a support system that is proven to be the best in the industry. This has set us apart from all competitors, as noted in numerous customer reviews. UnicSupport's contribution has been pivotal to our success, and I highly recommend their services.
Denis Alaev,
CEO at EODHD APIs
CEO at EODHD APIs
Partnering with U-Support has been one of our best decisions. They took over the complex task of setting up and managing our customer support, which has not only improved our customer satisfaction but also freed up valuable time for our core team to concentrate on service innovation. Their expertise and commitment to excellence are evident in the quality of support they provide.
U-Support has proven to be an invaluable asset to our business.
U-Support has proven to be an invaluable asset to our business.
Egor Babichev,
CEO at Snowball Analytics
CEO at Snowball Analytics
We're delighted with our partnership with Unicorn Support. We had a support system, responding ourselves and trying to hire staff. It was time-consuming, and the quality didn't improve. U-Support guided us through every step of building a professional support team. It's not just about cost savings; it's about adding value to the entire process.
Our client retention has significantly increased, along with our growing customer base and revenue.
Our client retention has significantly increased, along with our growing customer base and revenue.
Alexandra Davydova,
COO at NextGen Solutions
COO at NextGen Solutions
Let’s talk
Let’s talk
